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Eligible standard-size dresses may be returned if they meet our return conditions. The dress must be unworn, unwashed, unaltered, undamaged, free from perfume, makeup, stains, pet hair, and returned with original packaging where applicable.

Because wedding dresses and formal dresses are special-occasion garments, please contact us before sending anything back. Returns without prior authorization may not be accepted.

Please contact our customer care team first with your order number, the item you want to return, the return reason, and clear photos if the issue is related to quality, size, color, or damage.

After review, we will provide return instructions if your item is eligible. Please do not ship the dress back before receiving return authorization.

Once the returned item is received and inspected, we will process the refund if it meets our return conditions. Refund processing usually takes several business days after inspection.

After the refund is issued, your bank or payment provider may need additional time to post the funds back to your original payment method.

Please contact our customer care team to receive the correct return address. The return address may vary depending on your order and return reason.

In some cases, we may help with exchange or alteration suggestions depending on the situation. Please contact us first with your order number and photos.

Exchanges are subject to item eligibility, availability, price difference, and timing. Alteration costs are generally not covered unless confirmed by our customer care team.

Custom size dresses are made according to the measurements provided by the customer, so they are generally not eligible for return or exchange due to personal preference, wrong measurements, or change of mind.

If there is a quality issue or the dress was made incorrectly compared with the confirmed measurements, please contact us with photos and measurement evidence so we can review the case.

After your order is placed, you will receive an order confirmation email. Once your order has shipped, we will send a shipping confirmation email with tracking information.

Tracking information may take 24-72 hours to update after dispatch. If you cannot find your tracking email, please contact us with your order number and email address.

If you need to change size, color, address, or other order details, please contact us as soon as possible. We can only make changes before the order enters production or shipment preparation.

Once production has started or the order has shipped, changes may no longer be possible.

You may request cancellation by contacting us as soon as possible after placing the order. Since many dresses are prepared or made after purchase, cancellation availability depends on order status.

If the order has already entered production, a partial cancellation fee may apply. If the order has shipped, it cannot be cancelled.

No. Once an order has been shipped, it cannot be cancelled. You may contact us after receiving the package to check whether your item is eligible for return.

Please check your spam, junk, promotions, or email filter folders first. Also make sure the email address entered at checkout was correct.

If you still cannot find it, contact us with your full name, order date, and payment email so we can help locate your order.

Please contact us as soon as possible. If the order has not entered processing, we may help adjust it.

If the order is already in production or has shipped, items usually cannot be added or removed. You may need to place a new order for additional items.

Total delivery time usually includes processing time plus shipping time. Processing time may vary depending on dress style, customization, and order volume.

Standard shipping usually takes 10-15 business days after dispatch. Expedited shipping may be faster where available. Holidays and peak seasons may cause delays.

Available shipping methods vary by country or region. Standard shipping and expedited shipping may be available at checkout depending on your address.

Exact options and fees will be shown after you enter your shipping address at checkout.

Please contact us before placing your order and tell us your event date, destination country, and the dress you want to order. We will help check whether the timeline may be possible.

For urgent events, we recommend ordering as early as possible and choosing expedited shipping if available.

No. We do not recommend shipping to PO Boxes, APO/FPO addresses, or freight forwarding addresses. Please use a complete residential or business address with a valid phone number.

If your country or region is not listed at checkout, shipping may currently be unavailable to that location. You may contact us to confirm whether any special shipping option is possible.

Please contact us immediately with your order number and tracking number. Packages may be returned due to incorrect address, failed delivery attempts, customs issues, refusal to accept delivery, or failure to pick up the package.

Additional shipping fees may apply if the package needs to be resent.

Please check your mailbox, porch, reception desk, parcel locker, neighbors, family members, or building management first.

If you still cannot locate the package, please contact the courier and contact us with your order number and tracking number.

Please contact us with your order number and event date. We will help check the order or shipping status.

Delays may be caused by peak season, holidays, customs checks, weather, incorrect address, or courier disruptions.

Once the package has shipped, address changes may not be possible. Please contact us and the courier as soon as possible.

If the courier allows redirection, extra fees or delays may occur. We cannot guarantee address changes after dispatch.

Customs duties, import taxes, VAT, or other local charges may be required by your country or region. These charges are collected by local authorities or couriers and are not charged by Bolodoo.

Customers are responsible for any applicable customs fees. Please contact your local customs office for details.

Courier selection depends on destination, shipping method, package size, and logistics availability. We may use DHL, UPS, FedEx, USPS, or other reliable courier services.

The courier is usually selected by the shipping system and may not be specified by the customer.

Please contact us immediately. If the order has not shipped, we will try to update the address.

If the package has already shipped, we cannot guarantee the address can be changed. Any loss, return, or reshipping cost caused by an incorrect address may be the customer’s responsibility.

Discount codes may be available through website banners, newsletters, promotional emails, seasonal campaigns, or social media. Please check the terms before using a code.

You can usually enter your coupon or discount code at checkout before completing payment. The discount will apply if the code is valid and your order meets the promotion requirements.

Usually, only one coupon or discount code can be used per order unless otherwise stated. Some promotions cannot be combined with other offers.

Yes. Payments are processed through secure payment providers. Bolodoo does not store your full card information.

For your security, please complete payment only through our official checkout page.

Accepted payment methods may vary by region. Major credit and debit cards such as Visa, Mastercard, American Express, and other supported payment methods may be available at checkout.

Please refer to the payment options shown on the checkout page.

If you are purchasing multiple dresses for bridesmaids, groups, events, or bulk orders, please contact us before placing the order. We may review whether any special offer is available.

Payment may be declined due to incorrect card details, insufficient funds, bank security checks, billing address mismatch, payment limit, or card issuer restrictions.

Please check your information, contact your bank, or try another payment method. If the issue continues, contact us with a screenshot of the error message.

Please contact us immediately with all related order numbers. If duplicate orders have not entered processing, we will help review and cancel the duplicate order where possible.

Many formal dresses and wedding dresses are designed with built-in bra cups or light support, but details may vary by style. Please check the product description or contact us before ordering.

Some styles may allow limited customization, such as color, length, sleeves, neckline, or other details. Fabric or color combinations depend on design and material availability.

Please contact us before ordering to confirm whether your requested customization is possible. Extra fees and additional processing time may apply.

If you have a special style request, contact us with reference photos and details. We can review whether a similar design or customization is possible.

Please note that we cannot guarantee exact replication of another brand’s design.

Colors may look different due to screen settings, lighting, photography, and fabric texture. If color accuracy is very important, we recommend ordering fabric swatches when available.

Dresses may have wrinkles after shipping. We recommend hanging the dress in a clean, dry place and using a garment steamer on a low setting.

Do not place a hot iron directly on delicate fabrics, lace, tulle, beading, sequins, or appliques. For valuable or delicate dresses, professional steaming is recommended.

Most wedding and formal dresses should be professionally dry cleaned. Please avoid machine washing, bleaching, tumble drying, or harsh detergents, especially for lace, tulle, beading, sequins, satin, chiffon, or appliques.

Please measure your bust, waist, hips, hollow-to-floor, and height carefully, then compare them with the size chart on the product page. Formal dress sizing may differ from regular clothing sizes.

If you are between sizes, we usually recommend choosing the larger size and having minor alterations done locally if needed.

Most dresses are prepared according to the selected standard size or custom measurements. If you need a special request, please contact us before ordering.

Our dresses are made according to the measurements shown in the size chart, not necessarily the same as everyday clothing sizes. Please do not choose your size based only on your usual size.

Always check the size chart and measure yourself before ordering.

Different dress categories, styles, or suppliers may use different measurement standards. Please always use the size chart shown on the specific product page you are ordering from.

Go to the account login page and click “Forgot your password?”. Enter your registered email address and follow the instructions in the password reset email.

In most cases, you can place an order as a guest if guest checkout is available. Creating an account may help you check order information more easily.

Please contact us with your current account email and the new email address you want to use. For security reasons, we may need to verify your identity before making changes.

Please contact our customer care team from your registered email address and request account deletion. We will help process your request according to applicable privacy and account policies.

This may happen if you checked out as a guest, used a different email address, or created your account after placing the order.

Please contact us with your order number and checkout email so we can help locate your order.

We recommend ordering as early as possible, especially for weddings, proms, bridesmaid groups, or urgent events. Please allow enough time for processing, shipping, possible customs delays, and local alterations if needed.

For important events, ordering at least several weeks in advance is strongly recommended.

If language or currency options are available, you can usually change them from the website header, footer, or currency/language selector.

Please note that final checkout currency, exchange rate, or payment currency may depend on your region and payment provider.